Shipping policy
Delivery charges
Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT.
Customs and import fees
EU orders
For orders shipped to the European Union, we collect all applicable import charges at checkout (for applicable countries), so there is nothing to pay on delivery. This includes:
- VAT, applied at checkout on orders up to €150 under the EU Import One-Stop Shop (IOSS) scheme.
- An EU import duty, introduced from 1 July 2026, charged at a flat rate (currently €3) per type of product in your order, on shipments valued up to €150. This is an EU customs charge applied to all goods entering the EU from outside the bloc. It is not a Rascals Co price increase.
The new EU import duty (from 1 July 2026)
From 1 July 2026, the European Union introduced a temporary €3 customs duty on parcels valued up to €150 entering the EU from outside the bloc, including from the UK. It's a European Commission measure applied to all non-EU sellers, not a Rascals Co charge.
The duty is charged per product type in your order, based on its customs classification rather than the number of items. For example, ordering several of the same product attracts a single €3 charge, while ordering products of different types attracts €3 per type.
As the seller, we declare and pay this duty on your behalf and collect it at checkout, so your order clears customs without delay and there's nothing further to pay on delivery.
You can read the European Commission's explanation of the duty here: European Commission: €3 customs duty for low-value parcels
Because these charges are collected upfront and paid on your behalf, your order will not be held at customs for unpaid fees and you will not receive a separate bill from the courier.
Orders outside the EU
For all other international destinations, we are not responsible for any import duties, taxes or customs fees charged by the destination country. These are set by local authorities and are your responsibility. Please check your country's regulations before ordering to see whether additional costs apply. This includes any import fees for orders sent with Free Express shipping.
Delivery problems
If you experience any problems with a delivery, please contact us by email to info@rascalsco.com or through our website at http://www.rascalsco.com If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
You provided the wrong address for delivery.
There is a mistake in the address for delivery that was provided.
The address for delivery is not reasonably accessible.
The address for delivery cannot safely be accessed.
Returns/Cancellation
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:
Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
Goods made to the customers specification or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly.
Goods that becomes mixed inseparably (according to their nature) with other items after delivery.
To cancel, email customer services on info@rascalsco.com or write to us at
Rascals co Returns,
Suite 2,
33 Little End Road,
St. Neots,
Cambridgeshire,
PE198JH.
You will be responsible for paying postage costs associated with returns under this policy
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
If you have an Internet order query, please email info@rascalsco.com
Introduction
We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to all our customers world wide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
We receive the returned product within 14 days following the date of delivery of the product
The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
You comply with the returns procedure set out below;
and
None of the exclusions set out below apply.
Sale items
Please note any items purchased from our sale may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.
Refunds will not be given for any sale items.
Returns procedure
Any returns please print a copy of your original order and write on the copy if you would like an exchange or full refund and send back to the below address:
Rascals co Returns,
Suite 2,
33 Little End Road,
St. Neots,
Cambridgeshire,
PE198JH.
You will be responsible for paying postage costs associated with returns under this policy.
Exclusions
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.
Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
The cost of postage will be deducted from any refunds even during postage offers, unless the item is deemed faulty.
Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
